738: Power Talk Friday: Beth Bender: Back End Operations for Your Interior Design Firm

Beth Bender

Today with Beth Bender:

Welcome to A Well-Designed Business. Today, I’m talking with Beth Bender, principal and co-founder of The Dove Agency where Beth has developed a team that expertly provides back-office operations for interior design professionals, from strategic planning and consulting to targeted marketing solutions.

With 20 years of design experience, Beth decided she wanted to start something that would help those in the design industry with the back end of their businesses. Supporting both the financial and marketing aspects of the design business, Beth and I discuss The Dove Agency, how it works, benefits of working with the agency, and the fact that if you don’t run your operations smoothly, no matter how talented you are as a designer, it could mean the end of your business.

Pick it apart:

  • [13:58] Beth offers her advice on marketing your business and how it should be an ongoing process.

    [21:05] Beth and LuAnn discuss the importance of having a financial foundation in place for your business goals.

    [42:30] In addition to The Dove Agency’s services Beth explains the additional ways they help design firms.

    [53:00] Beth talks about Designer Discovery to connect designers and smaller brands, and how it works.

LuAnn and Beth Bender’s Ah-Ha moments:

“One of your premises is that interior designers should invest in the back end, operations end of the business. You’re talking my language because the whole premise of my podcast is that yes, you need talent to be successful, but your talent isn’t going to be the reason that you are successful. You can get some attraction and some clients, but to create a long lived sustainable profitable business you have to learn how to efficiently run the back end.” – LuAnn Nigara

“We feel that for a design form to be able to have sustained growth you have to have a two-pronged approach. You have to be able to identify both your marketing needs and your financial needs and they have to be in step.” – Beth Bender

“At the end of the day, it really should come down to counting every penny because there are tight margins. Regardless of whether you are charging by the hour, or a set fee you still have to know, How much time did I spend on that project? What was the monetary value of that time?” – Beth Bender

More About Beth Bender:

Principal and Co-Founder Beth Bender specializes in new client and strategic partner acquisitions for The Dove Agency. Beth has developed a team that expertly provides back-office operations for interior design professionals, from strategic planning and consulting to targeted marketing solutions. Additionally, Beth oversees human and organizational development services and she also manages strategic growth strategies at The Dove Agency.

Beth earned her degree in human and organization development from Vanderbilt University, and she brings more than 20 years of design experience to her work, enabling her to advise and assist clients with uniquely informed perspectives as she helps them maximize their time, resources, and profitability.

Combining their impeccable expertise, proficient knowledge, and well-versed viewpoints, Beth and her co-founder, Kenda, together developed services that streamline administrative processes, giving interior design professionals the time to do what they do best—design. These processes are the foundation and hallmark of The Dove Agency today.

Beth works closely with the marketing team to strategically position each designer with the tools necessary for calculated growth, increased influence, and measurable success.

Connect with Beth Bender:

Website

Instagram

Facebook

Pinterest

What’s new with LuAnn Nigara

luannuniversity.com

https://www.luannnigara.com/cob

Get The Goodies!

For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.

To Get on LuAnn’s Email List, text the word designbiz to 444999!

Purchase LuAnn’s Books Here:

Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action

Book 2: A Well-Designed Business – The Power Talk Friday Experts

Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2

Connect with LuAnn Nigara

LuAnn’s Website

LuAnn’s Blog

Power Talk Friday

Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast

A Big THANK YOU to Today’s Podcast Sponsor:

Kravet Inc. has been here since the very beginning, helping me help you is a pretty incredible thing. If you have not opened your trade account with Krravet, yet, please go to kravet.com. No minimums per order or per year. Go to kravet.com today and use the code awdb10 to get 10% off any one order of Kravet fabric, wallpaper or trim.

Other Shows Mentioned

#575

WTF Episodes: #653, #645 , #610 , #586 , #551 , #539

Sara Lynn Brennan: #607 , #524 , #514 , #463

737: What Would Lu Do?: Honor Your Best Self When Setting Your Goals

932 What Would Lu Do How To Turn Your Aha S Into Action Thumbnail.png

Today on A Well-Designed Business:

Today is a What Would Lu Do episode! Today is a follow-up to last week’s show where I suggested a framework for setting meaningful goals for your business. If you missed it, go ahead and listen to Episode 735 for all the background details of the DTBE goal-setting framework. In today’s episode, I am going to share a story and a lesson based on the first step of the DTBE goal-setting framework— The D for Design.

What’s new with LuAnn Nigara

luannuniversity.com

https://www.luannnigara.com/cob

Inside Voice, Outside Voice

Windowworksnj.com

Shop38east.com

Comfortex.com

Get The Goodies!

For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.

To Get on LuAnn’s Email List, text the word designbiz to 444999!

Purchase LuAnn’s Books Here:

Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action

Book 2: A Well-Designed Business – The Power Talk Friday Experts

Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2

Connect with LuAnn Nigara

LuAnn’s Website

LuAnn’s Blog

Power Talk Friday

Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast

Other Shows Mentioned:

#735 What Would Lu Do?: Goal Setting 2022: Decide To Be Excellent!

What We Talked About:

Self-Care with S.A.S.S. 5-Day Challenge!

The Job You Were Born For by Eileen Hahn

Today’s Sponsor:

Mydoma:

Hit the reset button and shake up your mindset and processes to reach those big goals on your vision board. Register now for the Mydoma Studio’s 19H, a one-day seminar to set you on the path to the success you’re dreaming of. There has been no shortage of shakeups in the industry the last little while. From the need to do things more virtually, to the issues with supply chains – no matter how well you’ve weathered the storm, no doubt you’ve felt the effects somehow. Fresh, actionable advice. Bold ideas. Helpful tools and templates. In short, everything you need in one action packed day to have the best 2022 possible. To get your ticket head on over to mydomastudio.com/19hluann/ – and just for podcast listeners, the early bird pricing has been extended right up until the day of the event.

736: Power Talk Friday: Buildlane: Innovating Custom Furniture Creation

Today with Frank Eybsen:

Welcome to a Well-Designed Business. Today we speak with Frank Eybsen, founder of Buildlane. Buildlane’s mantra is to make custom easy for designers. We all know how daunting the custom process can be. Whether you are near or far, seasoned or new, Buildlane provides an experienced team and talented builders to carry out your specific custom furniture needs. Tune in to learn how to join the Buildlane platform and all of its wonderful benefits. Hint: Your Buildlane experience will leave you with an unexpected custom education.

Pick it apart:

  • [14:45] Frank explains all of the different opportunities to specify custom furniture through Buildlane.[29:28] Frank tells us the criteria for someone to be a part of Buildlane and also how a designer is given the opportunity to meet and get to know their builder.

    [35:45] Frank explains the benefits of their templates program and how to use it.

    [43:48] We learn the difference between 8 way hand tied versus springs.

    [47:33] LuAnn and Frank discuss how Buildlane has come at the right time, in terms of being eco friendly they can make it happen, especially with the help of Carla Pile.

    [54:53] Frank tells us how designers can get signed up for a trade account with Buildlane.

LuAnn and Frank Eybsen’s Ah-Ha moments:

“Working with Buildlane you will have an extension of your own design team that is entirely in charge of managing your production.” – Frank Eybsen

“From designers who are really green to experienced designers from big firms, everybody comes in with some knowledge gaps. The amazing thing that’s happened with Buildland is that we’re educating people throughout the process. They learn that the mistakes that could have happened, didn’t happen.” – Frank Eybsen

“I love the transparency of being able to see the piece of furniture all through the process.” – LuAnn Nigara

“With the sit test for those who can’t test the quality of the furniture before they order, we like to say to designers to have your client sit in something and tell us what it is that they loved, and we’ll be able to reproduce that. We know what everybody is building with and what materials they are using.” – Frank Eybsen

“Truly I think the biggest thing with pricing has to do with the workforce behind the work. You can tell when you look at the details in the craftsmanship.” – Frank Eybsen

Connect with Frank Eybsen

Website 

Instagram

More About Frank Eybsen:

Frank Eybsen is an entrepreneur in the home industry from Los Angeles, California. While originally a fixture in the LA Tech Startup, his love for building things and manufacturing led him to the heart of furniture production in California – South Los Angeles. It was here that he received a hands-on education in upholstery and case good construction. This experience led to the founding of Buildlane – a platform where the country’s best craftspeople come together with the country’s most creative designers to create custom furniture.

What’s new with LuAnn Nigara

luannuniversity.com

https://www.luannnigara.com/cob

insidevoiceoutsidevoice.com

Get The Goodies!

For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.

To Get on LuAnn’s Email List, text the word designbiz to 444999!

Purchase LuAnn’s Books Here:

Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action

Book 2: A Well-Designed Business – The Power Talk Friday Experts

Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2

Connect with LuAnn Nigara

LuAnn’s Website

LuAnn’s Blog

Power Talk Friday

Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast

A Big THANK YOU to Today’s Podcast Sponsor:

Thank you to Buildlane for sponsoring this show!

735: What Would Lu Do?: Goal Setting 2022: Decide To Be Excellent!

932 What Would Lu Do How To Turn Your Aha S Into Action Thumbnail.png

Today on A Well-Designed Business:

Today is a What Would Lu Do episode! Today is the first show of the new year, so let’s work together and make sure 2022 is a productive and profitable year! In this episode, I will be talking about goal setting and strategies that can help us all tackle the year ahead.

What’s new with LuAnn Nigara

luannuniversity.com

https://www.luannnigara.com/cob

Inside Voice, Outside Voice

Windowworksnj.com

Shop38east.com

Comfortex.com

Get The Goodies!

For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.

To Get on LuAnn’s Email List, text the word designbiz to 444999!

Purchase LuAnn’s Books Here:

Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action

Book 2: A Well-Designed Business – The Power Talk Friday Experts

Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2

Connect with LuAnn Nigara

LuAnn’s Website

LuAnn’s Blog

Power Talk Friday

Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast

Other Shows Mentioned:

Sara Brennan: #463, #514, #524, #607.

Shea McGee: #236, #270

Amber Lewis: #169, #184

Jacklyn Marie: #515

Demetrious Robinson: #687

Cheryl Luckett: #292, #397, #573

The Vogue Room Foundation and The Vogue Room Interior Foundation started by Ebony Staten of The Vogue Room

Inside Voice Outside Voice

734: Power Talk Friday: Chelsie Butler: Tips from the Executive Editor of Kitchen Bath & Business, the Official Publication of KBIS

Today with Chelsie Butler:

Welcome to a Well-Designed Business. It’s Power Talk Friday! Today I am joined by Chelsie Butler. Chelsie is the executive editor of Kitchen & Bath Business, the official publication of the National Kitchen and Bath Association and the Kitchen and Bath Industry Show.

I think we can all agree that to be featured in a magazine would be amazing! Today, Chelsie explains not only the benefits of being published in a trade magazine, but also the best practices on how to approach a trade magazine. I think you’ll be excited to learn all of the opportunities available to designers that Kitchen & Bath Business offers. From the KBB Person of the Year to being a guest on the podcast to being a judge at their awards program, Kitchen & Bath Business is much more accessible than you would think, to market your business.

Pick it apart:

[1:55] Chelsie explains to LuAnn the criteria and qualifications of how someone can become KBB’s Person of the Year.

[9:20] This is where Chelsie and LuAnn start to pick apart all of the benefits of being published in a trade magazine.

[18:40] Chelsie explains how the case is not always KBB finding the designer and doing a Q&A, but that a designer can pitch themselves, a topic, AND write the article.

[28:45] Chelsie and LuAnn offer information and reassurance about nominating yourself for an awards program or Person of the Year.

[35:15] Chelsie talks about the editorial advisory board and how you can be involved in that.

LuAnn and Chelsie Butler’s Ah-Ha moments:

“In terms of being published in a trade magazine, you’re able to elevate yourself among your peers.” – Chelsie Butler

“When you submit yourself for the magazine, it’s not just the end result of being selected, which is exciting, but it’s also the creation of the relationships with the editors, writers, other designers etc. Sometimes the benefit is truly the building of the relationship because you can trace back so many other benefits that result from the relationship.” – LuAnn Nigara

“We want to show the pretty projects and pictures, but we want the audience to come away learning something. The more information we can get from the designers, the more likely we will be able to feature your project.” – Chelsie Butler

“We’re open to the designer actually writing the article and then I will edit it. We’ve worked with designers where there has been a lot of editing, and then after several more articles there is minimal editing. We’ve worked with designers where there is minimal editing right off the bat.” – Chelsie Butler

“As a content creator, you are putting a magazine out, you are putting the podcast out, you are putting the webinar out, you are probably spending 60% of your week looking for people and ideas. So anybody that puts their hand up and expresses interest, that is a win win. It’s an opportunity for the person and less research that you have to do.” – LuAnn Nigara

“When submitting your project, professional photos are what we are looking for if you have that.” – Chelsie Butler

Connect with Chelsie Butler

Website

Instagram

Facebook

Twitter

LinkedIn

More About Chelsie Butler:

Chelsie Butler is the executive editor of Kitchen & Bath Business, the official publication of the National Kitchen & Bath Association and the Kitchen & Bath Industry Show. She has been an editor for various trade magazines in the Atlanta area since graduating from the University of Florida with a journalism degree in 1993. Titles relevant to her current position have included Atlanta Home Improvement, Commercial Construction, Hospitality Construction and Commercial Kitchens magazines, as well as Design:Retail, a KBB sister publication. She has participated in panels at multiple industry events, including Coverings, KBIS and ICFF, and during her time in her current position, the magazine has won two prestigious Azbee awards and one from Trade Association Business Publications International. Besides her career, another of Chelsie’s passions is volunteering at local animal rescue shelters, which she has been involved with for 10 years.

What’s new with LuAnn Nigara

luannuniversity.com

https://www.luannnigara.com/cob

insidevoiceoutsidevoice.com

Get The Goodies!

For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.

To Get on LuAnn’s Email List, text the word designbiz to 444999!

Purchase LuAnn’s Books Here:

Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action

Book 2: A Well-Designed Business – The Power Talk Friday Experts

Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2

Connect with LuAnn Nigara

LuAnn’s Website

LuAnn’s Blog

Power Talk Friday

Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast

A Big THANK YOU to Today’s Podcast Sponsor:

Mydoma:

There has been no shortage of shakeups in the industry the last little while. From the need to do things more virtually, to the issues with supply chains – no matter how well you’ve weathered the storm, no doubt you’ve felt the effects somehow. But instead of continuing to run up-hill, it’s time to pause, and join me, and Mydoma, for 19H: The Re-think on January 19th, 2022. This one-day seminar put on by Mydoma Studio will have you rethink your mindset, rethink your business model, and rethink your marketing with a number of presentations that come with fresh, actionable advice, and helpful tools and templates. Just for podcast listeners, the early bird pricing has been extended right up until the day of the event. Get your ticket at: https://mydomastudio.com/19hluann

733: Ippolita Rostagno: From Vision to Business Enterprise

Today with Ippolita Rostagno

Welcome to a Well-Designed Business. Today, I’m talking with Ippolita Rostagno, founder of her eponymous 20 year-old jewelry brand, and co-founder of the luxury e-tailer, Artemest.com.

While taking a leave of absence from her jewelry company, Ippolita learned to trust her professional intuition through all of her challenges, from people saying “no,” to certain technological challenges.

Ippolita and I discussed the, “Come to Jesus” moments she faced with her jewelry business and while building Artemest.com. We discuss the importance of recognizing “failure,” to fail quickly, and to listen to your intuition. Listening to her intuition led Ippolita to temporarily leave IPPOLITA Jewelry. Listening to her intuition led Ippolita to buy back her jewelry company, grow it, while also growing Artemest from 60 artisans to 2000. This is a good one, folks!

Pick it apart:

  • [9:15] Ippolita explains how she gained the trust of the artisans in Italy who had resistance to sell online in addition to questioning how the beauty and detail of their craft could be portrayed.
  • [17:50] Ippolita talks about how instinct and knowledge let her know that there are potential customers for these artisans and where there is demand. 
  • [21:57] Surprising lessons that Ippolita has learned along the way.
  •  [31:00] Ippolita and LuAnn discuss how not giving up, reflecting, and being persistent will lead to success, with examples.
  • [42:00] Ippolita explains how Artemest works.

LuAnn and Ippolita Rostagno’s Ah-Ha moments:

“If you just start to research your industry, you can make choices along the way that really inform your path.” – Ippolita Rostagno

“Execution is everything!” – Ippolita Rostagno

“We say all the time, if you’re not making any mistakes then you’re just playing it too safe and you really aren’t stretching yourself in any way, shape or form. But it’s easy to forget that all of us make mistakes, no matter how amazing, we look at Artemest and think how everything must have been so easy.” – LuAnn Nigara

“Living a life that is full of love and satisfaction is very important and I think it looks different for everyone. You can’t be motivated by money, you have to be motivated by your passion. It’s all going to take a lot of work. Being an entrepreneur means that you have a certain kind of courage to not align yourself to any one process; that you’re willing to find a solution. Put your money where your mouth is, devoting your time, energy, and resources to making your dream come true.” – Ippolita Rostagno

“It’s a good reminder that when we look at two of your businesses, how lucky they are, but there was a lot of intentional strategizing to make them happen. We can take those lessons to our own businesses; interior design firms, architecture firms, photography firms….” – LuAnn Nigara

More about Ippolita Rostagno:

Born and raised in the hills of Florence, Ippolita has always been inspired by the richness and simplicity of Italian culture. As a young girl, she discovered her love for jewelry in the shops and stalls of Ponte Vecchio. An artist first and a designer second, Ippolita studied sculpture and ceramics for five years at the Istituto D’Arte in Florence. After working in bronze and stone on large-scale works, Ippolita was inspired to apply her aesthetic to the world of adornment when she launched her eponymous jewelry collection in 1999 in New York with Bergdorf Goodman. A reverence for women and the female body has informed her style and her design vocabulary from the start. Her highly personal approach to fine jewelry is expressed in the sculptural nature of the organic shapes of her precious metals. A proprietary blend of 18K Gold and other precious metals creates a distinctive “green” hue, flattering to all skin types while her 925 Silver is a color with a brilliance all its own. The stone cuts Ippolita uses are characterized by their artfully random, larger-than-normal facets that conspire to create plays of light and shadow against the skin. Ippolita’s jewelry is an encounter with beauty. That beauty is an experience shared – between seller and buyer, wearer and creator, lover and loved one, devotee and neophyte. It is generous, participatory, outward-facing, welcoming, and open to all. “Beauty in our everyday lives brings joy to the human experience and fosters a culture of care.” 

“Age-old craftsmanship and the texture of the hand-wrought process are essential and defining to every piece I design.”

 

“I want to sculpt feminine ease using shape and form in organic unity. Celebrating raw materials while also revealing evidence of the maker’s hand. All the while investing in wearable certainty.”

 

“Wear the mark of the maker. Age-old craftsmanship and the texture of the hand-wrought process are essential and defining to every piece I design.”

Connect with Ippolita Rostagno:

Website 

Instagram 

Facebook

What’s new with LuAnn Nigara

luannuniversity.com

Inside Voice, Outside Voice Monthly Virtual Events

https://www.luannnigara.com/cob

Get The Goodies!

For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.

To Get on LuAnn’s Email List, text the word designbiz to 444999!

Purchase LuAnn’s Books Here:

Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action

Book 2: A Well-Designed Business – The Power Talk Friday Experts

Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2

Connect with LuAnn Nigara

LuAnn’s Website

LuAnn’s Blog

Power Talk Friday

Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast

A Big THANK YOU to Today’s Podcast Sponsor:

Revel Woods offers a line of handcrafted and custom curated, premium hardwood and resilient flooring. If you want easy-to-clean flooring for your allergen-free home environment, check out Revel Woods and become a Revelwoods Trade Designer today. Find out more at https://www.revelwoods.com.

Other Shows Mentioned

# 40 Meryl Santopietro- How to Re-invent, Revitalize Your Firm, Even After 20 Years. 

# 540 Robin Baron- Strategic Thinking on Product Development

732: Power Talk Friday: Erica Courdae: Incorporating DEI Practices in Your Business

Today with Erica Courdae: 

Welcome to a Well-Designed Business. It’s Power Talk Friday! Erica Courdae, diversity and inclusion coach, is packed with simple, actionable advice ensuring our conversations and workplaces reflect a sense of kindness and inclusion. She also shares what to do when we get it all wrong as we continue to learn and grow alongside our fellow humans.

Pick it apart:

[10:10] Erica explains simultaneous realities

[13:38] Erica explains what true conversation is

[15:31] LuAnn covers a critical sales mistake

[24:44] Erica shares how she works with businesses

[39:10] Erica advises about how to communicate DEI efforts with a new, diverse hire

[44:28] Erica explains what she means by “operating on demographics without psychographics doesn’t work”

LuAnn and Erica Courdae’s Ah-Ha moments:

“You’re not expected to know it all or have access to everything. You just have to be willing to stay in action.” – Erica Courdae

 

“We are all processing through our own lens. There has to be a space of understanding.” – Erica Courdae

 

“It’s not okay to assume that somebody wants to be a part of something that you didn’t give them the opportunity to opt-out of.” – Erica Courdae

 

“There are learning opportunities in being less than perfect. If you get it all right, you’re not continuing to grow.” – Erica Courdae

Connect with Erica Courdae

Website

Facebook

Podcast

Instagram

Pause on the Play Podcast Community

Salon Instagram

LinkedIn

Salon Website

Erica’s FREE Imperfect Ally’s Evaluation Checklist

More About Erica Courdae:

Erica Courdae has dedicated her life to expanding how others interact with the world through powerful conversations. As an entrepreneur and certified coach, her work is focused on diversity, equity, and inclusion (DEI), imperfect allyship, and imposter syndrome. This work has taken her into communities and onto national stages as a speaker and educator at noteworthy industry events like AltSummit, ShePodcasts Live, and Being Boss.

Erica is also the owner of an inclusive beauty salon, Silver Immersion, and the host of Pause on the Play, a podcast that features open dialogue on topics like company culture, visibility, and mindset. She lives in Maryland with her two children.

What’s new with LuAnn Nigara

luannuniversity.com

https://www.luannnigara.com/cob

insidevoiceoutsidevoice.com

Get The Goodies!

For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here

To Get on LuAnn’s Email List, text the word designbiz to 444999!

 

Purchase LuAnn’s Books Here:

Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action

Book 2: A Well-Designed Business – The Power Talk Friday Experts

Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2

 

Connect with LuAnn Nigara

LuAnn’s Website

LuAnn’s Blog

Power Talk Friday

Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast

A Big THANK YOU to Today’s Podcast Sponsor:

Kravet: Window Works has been having quality conversations with Kravet since the beginning. Their people know how to listen and how to deliver a premium experience and premium fabrics for both their buyer and for the end customer. For 10% off, go to kravet.com and use coupon code AWDB10

 

731: Chloe Mackintosh: Chloe Mackintosh: How She Went From Blogger to Interior Designer

Chloe M

Today with Chloe Mackintosh

Welcome to a Well-Designed Business. Today, I’m chatting with Chloe Mackintosh, the principal designer and creator of Boxwood Avenue.

Chloe and I discuss her journey from owning an Etsy shop in college, to developing a thriving blog, e-commerce / brick & mortar shop, and design firm. Moving to a town of 99 people, Chloe explains how she built a team of 12 people to help her conduct her business and formulate a proper “system and process.”

Pick it apart:

  • [8:06] Chloe talks about how she shut down The Shop for one year and, while she is very grateful for the business that she received at the time, it’s ok to follow your intuition and put the ball down so you can put things in order and work on your other goals.
  • [28:07] Chloe discusses the importance of setting clear business and financial goals and how to strategize and budget in order to achieve those goals.
  • [39:47] Chloe and LuAnn discuss systems and processes and how digital platforms like Asana, along with their team, have been key in organizing their businesses and systems and processes. Examples and Chloe’s daily business routine included.
  • [48:36] Chloe shares her who, when and what in terms of her content creation process for Boxwood Avenue.
  • [57:30] Chloe admits how assistance with systems and processes has made her more confident in conducting her business and how, “Not passing on discounts” is important as a designer.

LuAnn and Chloe Mackintosh’s Ah-Ha moments:

“ That’s so sweet that you’ve noticed my belief of: If not you, then who? I would agree with you. It has helped me power through many things over the years as well. If you’re not going to do it, somebody else is? What trait, skill, asset…do they have that you don’t have? Figure it out. You can get what you need to have, to do it.” -LuAnn  Nigara

“ To build a business out at the size that you built it out, it’s again recognizing that different things are not your superpower. Surround yourself with people who understand those things respect you as you respect them back and also share your goals.” -LuAnn Nigara

“Going above and beyond is important because one referral can lead to 5 referrals, that can lead to a really incredible project. Our biggest project came from Facebook, so don’t be afraid to showcase work that you are proud of, but also remember that focusing on the client’s experience and doing the best that you can do will grow your business.” -Chloe Mackintosh

“The confidence that having great systems and processes and Renee’s help with our deliverables allows me to present myself better to clients and vendors. The confidence has been a big turn-around.” -Chloe Mackintosh

More about Chloe Mackintosh:

Chloe Mackintosh is the founder and creative director of Boxwood Avenue. She is a designer, shop owner, and blogger. She began her journey at 17 years old with an Etsy shop and has since built her business into a thriving blog, e-com / brick & mortar shop, and design firm. With a growing social footprint of over 10 million impressions per month and 250,000 followers across social platforms, Chloe now leads a team of 12, all from a town with a population of 99.

Chloe has been featured by many publications including Domino and Country Living, she is a Better Homes & Gardens Stylemaker and former contributor to Martha Stewart. In addition, she leads retreats for small business owners each in Sonoma, CA at the Boxwood Avenue Creative Business Retreat and is a speaker at The Haven List Workshop for Interior Designers. With clients spanning from coast to coast, she has worked hard to develop a solid foundation of systems and processes. Today she will share how she went from not knowing what a “system or process” was to leaning on them to scale her business.

Connect with Chloe Mackintosh:

Boxwood Avenue Website

Shop Boxwood Avenue

Boxwood Avenue Design

Instagram

Facebook

YouTube

What’s new with LuAnn Nigara

luannuniversity.com

Inside Voice, Outside Voice Monthly Virtual Events

https://www.luannnigara.com/cob

Get The Goodies!

For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.

To Get on LuAnn’s Email List, text the word designbiz to 444999!

Purchase LuAnn’s Books Here:

Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action

Book 2: A Well-Designed Business – The Power Talk Friday Experts

Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2

Connect with LuAnn Nigara

LuAnn’s Website

LuAnn’s Blog

Power Talk Friday

Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast

A Big THANK YOU to Today’s Podcast Sponsor:

Revel Woods offers a line of handcrafted and custom curated, premium hardwood and resilient flooring. If you want easy-to-clean flooring for your allergen-free home environment, check out Revel Woods and become a Revelwoods Trade Designer today. Find out more at https://www.revelwoods.com.

730: Power Talk Friday: The Company Store: A Legacy of Luxury and Comfort

Today with Corinne Bentzen:

Welcome to a Well-Designed Business. Today is a sponsored show with The Company Store, a premier source of luxury down bedding and home products. Corinne Bentzen, CEO of The Company Store, shares the company history, their commitment to quality, focus on responsible manufacturing, and understanding that the customer comes first.

Pick it apart:

  • [9:54] Corinne share the mission of The Company Store[13:22] Corinne tells about her suppliers and responsibly created products[17:48] Corinne tells about how the pandemic has affected the company[22:22] Corinne advises designers on helping clients understand the quality of The Company Store products

    [25:00] Corinne shares how The Company Store works with the trade

    [30:43] Corinne speaks about how designers can set up a trade account

LuAnn and Corinne Bentzen’s Ah-Ha moments:

“We have a responsibility to make great choices for our customers.” – Corinne Bentzen

“Your home has never mattered more than now.” – Corinne Bentzen

“There’s no better gift than leaving the client with a great night’s sleep.” – Corinne Bentzen

Connect with Corinne Bentzen

Website 

Instagram

Facebook

Pinterest 

Twitter

More About Corinne Bentzen:

Born in Geneva, Switzerland, Corinne Bentzen began her career at Procter & Gamble, where she built brand identity for premium brands before taking the leap across the pond to join Tiffany & Co. in New York. There she put her strategic thinking, strong decision making, and leadership skills to work, ultimately leading her to The Company Store where she breathed new life into the 110-year-old home goods retailer acquired by The Home Depot in 2018. Not one to shy from a challenge, Corinne most recently took over the leadership of Home Depot’s HD Home, in addition to her leadership role at The Company Store. An avid skier and cyclist, Corinne lives in Connecticut where she enjoys an active family life with her husband, two children, and their rescue dog Rosie.

What’s new with LuAnn Nigara

luannuniversity.com

https://www.luannnigara.com/cob

insidevoiceoutsidevoice.com

Get The Goodies!

For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.

To Get on LuAnn’s Email List, text the word designbiz to 444999!

Purchase LuAnn’s Books Here:

Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action

Book 2: A Well-Designed Business – The Power Talk Friday Experts

Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2

Connect with LuAnn Nigara

LuAnn’s Website

LuAnn’s Blog

Power Talk Friday

Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast

A Big THANK YOU to Today’s Podcast Sponsor:

Thank you to The Company Store for sponsoring this show!

729: Erica Reiner: Make More Green by Going Green

Erica Reiner




1x

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1:6:11


Today with Erica Reiner

Welcome to a Well-Designed Business. Erica Reiner of Eco Method Interiors niched down and rebranded after a few years in business. Learn what prompted her big change, what she does when the scarcity mindset strikes, and how her business has changed since she stopped trying to be everything to everyone.

Pick it apart:

[4:04] Erica shares what prompted her rebrand

[10:15] Erica shares her struggle with her scarcity mindset

[24:50] Erica advises about sourcing green products

[34:28] Erica tells about variable standards for green products

[42:50] Erica shares her thoughts about the link between environmental and social justice

[49:42] Erica and LuAnn speak about niching and overcoming the scarcity mindset

LuAnn and Erica Reiner’s Ah-Ha moments:

“Set up expectations early and often.” – Erica Reiner

“You have to figure out what is important to you and what is going to motivate you when it gets tricky and tough”. – Erica Reiner

“If you do something from your heart and explain your reasons why, no one can compete with that.”  – LuAnn Nigara

More about Erica Reiner:

Erica Reiner is the owner / principal designer of Eco Method Interiors, where her company helps people transform their space, health, and the planet. As an inspired interior designer specializing in cleaner and greener spaces, Erica truly can’t decide if she likes working best in residential, commercial or short-term rental sectors with all the fun that comes with each. Erica and her team are hired by clients for full service interior design, online E-design, and event styling. Since 2015, Erica has helped clients create more joy, expression, health and wellbeing through transformational design that goes deeper than aesthetics using the “Eco Method” way. Erica loves sharing her knowledge and has been featured in Better homes and Gardens, Forbes, Apartment Therapy, Reader’s digest and more. Looking forward, Erica is working towards leading the home decor and design industry into a greener, cleaner place. In her spare time, she’s hanging with her husband Reed and rescue mutt, Hank.

Connect with Erica Reiner:

Website 

Instagram 

Facebook 

Pinterest

What’s new with LuAnn Nigara

The Power Talk Friday Tour at High Point

LuAnn Nigara and Friends Meet and Greet at High Point 

luannuniversity.com

Inside Voice, Outside Voice Monthly Virtual Events

https://www.luannnigara.com/cob

Get The Goodies!

For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.

To Get on LuAnn’s Email List, text the word designbiz to 444999!

Purchase LuAnn’s Books Here:

Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action

Book 2: A Well-Designed Business – The Power Talk Friday Experts

Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2

Connect with LuAnn Nigara

LuAnn’s Website

LuAnn’s Blog

Power Talk Friday

Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast

A Big THANK YOU to Today’s Podcast Sponsor:

I’ve been doing business with Kravet through Window Works for decades so I wanted to share their statement on their furniture sustainability: At Kravet Inc. we are committed to providing quality product with limited environmental impact, pairing beauty and heirloom quality materials with sustainability to support both the planet and our future generations. The Kravet Inc. legacy is impenetrably bound to environmental awareness. 

 

On their website, at kravet.com/furniture-sustainability, they list all their sustainability efforts. Here’s a quick sampling: 

 

  • Nearly all waste products are sustainably recycled at Kravet Furniture factories.
  • Greater than 80% of the metal upholstery springs in Kravet Furniture come from recycled metal products.
  • The foam padding in Kravet Furniture contains the highest possible content of soy in an effort to reduce petroleum-based substances. 

 

Other Shows Mentioned:

Susan Inglis: episode 670

Mike Peterson: episode 569

Deborah Rosenberg, Dimare Design: episodes 82, 117, 212, 218

Lane McNab: episodes 205, 699

Asha Jaipur Living: episode 526