The Client Experience Archives

Jason Saft: The Systems, Standards, and Boundaries Behind Luxury Home Staging

Today with Jason Saft: Today with Jason Saft, founder of Staged To Sell Home and one of the most recognized names in luxury staging. Jason has built a business staging multi-million dollar properties... (READ THE FULL DESCRIPTION)

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1197: Jason Saft: The Systems, Standards, and Boundaries Behind Luxury Home Staging

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Episode 1182

Bri Ussery: The Relationship Between Order and Meaning

Today With Bri Ussery: Today with Bri Ussery, we’re talking about a topic most of us think we’ve mastered but probably haven’t: communication as operational infrastructure. Bri, a strategist... (READ THE FULL DESCRIPTION)

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1173: Bri Ussery: The Relationship Between Order and Meaning

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Episode 1168

Christa O’Leary: How Psychology Transforms Client Communication and Satisfaction

Today With Christa O’Leary: Today with Christa O'Leary, we explore how her background in psychology and marriage and family therapy completely transformed the way she approaches design. Christa... (READ THE FULL DESCRIPTION)

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1168: Christa O’Leary: How Psychology Transforms Client Communication and Satisfaction

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Episode 1135

Hannah Goldberg: How to Attract Dream Clients Before You Have an Interior Design Portfolio

Today With Hannah Goldberg Today on A Well Designed Business, Hannah Goldberg of Hannah Charlotte Interiors shares how she built what she calls a "no-niche niche," working across multiple design styles... (READ THE FULL DESCRIPTION)

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1135: Hannah Goldberg: How to Attract Dream Clients Before You Have an Interior Design Portfolio

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Episode 1131

Thom Filicia: The Sentence That Built a Multi-Faceted Design Brand

Today with Thom Filicia Today, I’m joined by one of the most recognizable names in design, Thom Filicia. From his early days at Parrish-Hadley to his breakout role on Queer Eye for the Straight... (READ THE FULL DESCRIPTION)

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1131: Thom Filicia: The Sentence That Built a Multi-Faceted Design Brand

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Episode 1125

Kimberly Horton: How to Turn Client Frustrations Into Smart Business Moves

Today with Kimberly Horton Welcome! Today we’re talking about how to turn client frustrations into actionable change. Kimberly shares the simple but powerful tool she uses — the Frustration Tracker... (READ THE FULL DESCRIPTION)

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1125: Kimberly Horton: How to Turn Client Frustrations Into Smart Business Moves

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Episode 1123

Ali Faulkner: What to Do When a Client Says “No”: Lessons from a Lost Design Proposal

Today with Ali Faulkner Welcome to a Well-Designed Business. We’ve talked before about conducting an autopsy of a project—looking back and figuring out exactly what went right, what went wrong, and... (READ THE FULL DESCRIPTION)

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1123: Ali Faulkner: What to Do When a Client Says “No”: Lessons from a Lost Design Proposal

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Episode 1122

New Show: Chelsea Viau: Add Pattern (and Profit) to Your World

Today With Chelsea Viau: Today with Chelsea Viau of Chelsea Lane & Company, we’re talking about the numbers behind your wallpaper—and why they matter more than you might think. Chelsea... (READ THE FULL DESCRIPTION)

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1122: New Show: Chelsea Viau: Add Pattern (and Profit) to Your World

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Episode 1101

NEW SHOW: Rachael Johanson: Build a Design Brand That Commands Prestige and Profit

Today With Rachael Johanson: Today with Rachael Johanson, luxury brand strategist, we explore transitioning from mid-market to luxury positioning in design. Rachael shares how she's evolved her... (READ THE FULL DESCRIPTION)