On Air Strategy Sessions: Laura Koshel: Solidifying Roles and SOPs when You Want to Scale

Episode 992 of A Well-Designed Business®

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992: On Air Strategy Sessions: Laura Koshel: Solidifying Roles and SOPs when You Want to Scale

Today With Laura Koshel:

Today’s Power Talk Friday is another episode of our Live, On-Air Strategy Sessions!

I am welcoming Laura Koshel, the owner and principal designer at LK Design, an interior design firm based in Durham, NC.

Laura wants to know what she should know about scaling her business and her team. Learn how having wonderful employees is a great beginning but having clarity is among you is the key. Listen in to see what I mean.

LuAnn Nigara and Laura Koshel’s Ah-Ha Moments:

“If you plan on having a team of five to eight employees, you need to clarify your standards in an SOP, so every step is clear and accessible,” – LuAnn Nigara

“When you have a documented process that explains to your employees how you do things, along with weekly check -ins, things rarely wiggy,” – LuAnn Nigara

More About Laura Koshel

Laura Koshel is the owner and the principal designer at LK Design, an interior design firm based in Durham, NC. Laura was born in Lithuania and grew up in St Petersburg, Russia. When Laura moved to USA in 2005, she decided to nurture her creative and organizational skills by joining a national decorating franchise and becoming an independent interior decorator. It was a great learning journey for someone coming into the interior design industry, with basic sales skills, and new to the American culture. 2008 came and hit the young business hard. In 2010 Laura and her husband welcomed their son. They decided to close the franchise and dedicate Laura’s next 5 years to raising their son. In 2015 Laura longed to go back to the interior design industry, and so established LK Design.

Today, together with her two assistants, Laura helps her clients to navigate their residential and light commercial design projects with ease. LK Design has been voted by readers of the Durham Magazine Best of Durham 6 years in a row.

For Laura, the most joyful work moments are when a job is done well, clients are happy, expectations are exceeded, trades and vendors are treated with respect, as well as seeing how her team grows professionally. She credits her own growth in part to the openness of the industry today and to the resources available to the designers, including LuAnn’s podcast, that were not available decades ago.

When work and life balance is in place, Laura enjoys family and social times, variety of physical activities, including endurance sports, travel, sailing, reading, cooking, and moments when the mind wonders around.

Connect with Laura Koshel

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