The Client Experience
Bri Ussery: The Relationship Between Order and Meaning
Today With Bri Ussery: Today with Bri Ussery, we’re talking about a topic most of us think we’ve mastered but probably haven’t: communication as operational infrastructure. Bri, a strategist... (READ THE FULL DESCRIPTION)
Christa O’Leary: How Psychology Transforms Client Communication and Satisfaction
Today With Christa O’Leary: Today with Christa O'Leary, we explore how her background in psychology and marriage and family therapy completely transformed the way she approaches design. Christa... (READ THE FULL DESCRIPTION)
Hannah Goldberg: How to Attract Dream Clients Before You Have an Interior Design Portfolio
Today With Hannah Goldberg Today on A Well Designed Business, Hannah Goldberg of Hannah Charlotte Interiors shares how she built what she calls a "no-niche niche," working across multiple design styles... (READ THE FULL DESCRIPTION)
Thom Filicia: The Sentence That Built a Multi-Faceted Design Brand
Today with Thom Filicia Today, I’m joined by one of the most recognizable names in design, Thom Filicia. From his early days at Parrish-Hadley to his breakout role on Queer Eye for the Straight... (READ THE FULL DESCRIPTION)
Kimberly Horton: How to Turn Client Frustrations Into Smart Business Moves
Today with Kimberly Horton Welcome! Today we’re talking about how to turn client frustrations into actionable change. Kimberly shares the simple but powerful tool she uses — the Frustration Tracker... (READ THE FULL DESCRIPTION)
Ali Faulkner: What to Do When a Client Says “No”: Lessons from a Lost Design Proposal
Today with Ali Faulkner Welcome to a Well-Designed Business. We’ve talked before about conducting an autopsy of a project—looking back and figuring out exactly what went right, what went wrong, and... (READ THE FULL DESCRIPTION)
New Show: Chelsea Viau: Add Pattern (and Profit) to Your World
Today With Chelsea Viau: Today with Chelsea Viau of Chelsea Lane & Company, we’re talking about the numbers behind your wallpaper—and why they matter more than you might think. Chelsea... (READ THE FULL DESCRIPTION)
NEW SHOW: Rachael Johanson: Build a Design Brand That Commands Prestige and Profit
Today With Rachael Johanson: Today with Rachael Johanson, luxury brand strategist, we explore transitioning from mid-market to luxury positioning in design. Rachael shares how she's evolved her... (READ THE FULL DESCRIPTION)
Maya Crowne & Price Latimer: Alkemis Paint is Disrupting the Industry with Sustainable Luxury
Today With Maya Crowne & Price Latimer:In today’s episode, I sit down with Maya Crowne and Price Latimer, the visionary co-founders of Alkemis Paint. What started as a personal search for... (READ THE FULL DESCRIPTION)
Power Talk Friday: Sandra Funk: How “Sleeping in Your Guest Room” Can Make You RICH
Today With Sandra Funk:Today with Sandra Funk, we explore the transformative power of client experience in building a thriving interior design business. Sandra shares her pivotal "dark night of... (READ THE FULL DESCRIPTION)
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