Kimberly Horton: How to Turn Client Frustrations Into Smart Business Moves

Episode 1125 of A Well-Designed Business®

0:00

1:29:52

1125: Kimberly Horton: How to Turn Client Frustrations Into Smart Business Moves

Today with Kimberly Horton

Welcome! Today we’re talking about how to turn client frustrations into actionable change. Kimberly shares the simple but powerful tool she uses — the Frustration Tracker — to capture issues in real time, identify patterns, and make smart adjustments to her processes. From tightening contracts to setting clearer boundaries, Kimberly shows how documenting frustrations can lead to stronger systems, better client experiences, and a more profitable business. Plus, she’s sharing her Frustration Tracker template so you can start using it in your own firm.

LuAnn Nigara and Kimberly Horton’s Ah-Ha Moments

“If you’re feeling that frustration, nine out of ten times, your client is feeling it too.” – Kimberly Horton

“You’ve got to treat your process like a living document that evolves with every lesson you learn.” – Kimberly Horton

“It’s not about complaining for the sake of complaining. It’s about learning from the complaint, analyzing it, and turning it into actionable change.” – LuAnn Nigara

“We always say: work on your business, not just in it. And this is a living, breathing example of that.” – LuAnn Nigara

Connect with Kimberly Horton

Website

Instagram

Facebook

What’s new with LuAnn Nigara

The Power Talk Friday Tour

Watch the Docuseries!

https://www.luannnigara.com/cob

Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.

Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action

Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action