Power Talk Friday: Katie McFarlan: Profitable Interior Design Firms Track Their Data

Today With Katie McFarlan:

Welcome to a Well-Designed Business. What does it take to be successful? We talk about it week in and week out on the show. There are so many details, so many facets to business success. But there are a handful of business practices that every successful designer puts into place—the things that set them apart from those who struggle. Today, Katie McFarlan of Dakota Design Co joins me to share the six business practices she believes are key to a well-designed business.

Pick It Apart

• [11:54] Katie breaks down why setting a project minimum is important and the different ways to do it.
• [22:57] LuAnn and Katie discuss the value of clear service offerings and processes.
• [32:57] Katie shares why investing in yourself is vital.
• [47:42] LuAnn and Katie talk about professional photography and why it matters even if you don’t have projects yet.
• [51:28] Katie highlights how setting boundaries helps with business success.

LuAnn Nigara and Katie McFarlan’s Ah-Ha Moments

“The more clarity you can put around things the less opportunity there is for designers to complain about “scope creep.” If you didn’t define what it is that you do, how is the client supposed to know that it’s out of the parameters?” -LuAnn

“When you do the same thing over and over again, it’s good at getting you to be more efficient and working out the kinks. Your clients will enjoy working with you more when they know what to expect.” -Katie

More About Katie McFarlan:

As a former wedding and event planner with 16 years of experience in operations and project management, Katie enjoys using both her creative and analytical sides to find solutions that work for her clients. With her intimate knowledge of how both industries work, she knows what it takes to get behind-the-scenes operations running smoothly so businesses can grow in a sustainable and professional way. Today her business, Dakota Design Company, helps interior designers and wedding planners who are buried in business operations get back to doing the creative work they love. Through consulting and done-for-you implementation, she and her all-female team streamline their clients’ services and pricing, create strategic client experiences, and refine and implement processes their teams and customers will appreciate.

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#678 Power Talk Friday: Katie McFarlan: The Client Experience Starts with Processes

A Big Thank You to Today’s Sponsor:

Mydoma Studio, your complete designer toolkit. Mydoma makes it easy to streamline your processes, track projects, communicate with clients, and get organized. It’s created by designers for designers, specifically to address what you need as a business owner. I’ve said countless times that systems and processes are how you reach the next level of profitability. Mydoma Studio makes it easy to do that. You can get 20% off your first three months by going to mydomastudio.com/awelldesignedbusiness