Power Talk Friday: Adam Stevison: Give Your Clients an Interactive, Luxury Experience at the Home Depot Design Center
Today With Adam Stevison:
Today on A Well-Designed Business I am joined by Adam Stevison, Luxury Showroom Manager of the newest Home Depot Design Center in Vauxhall, New Jersey. While the Home Depot has been around for almost 50 years, this new concept is a store-within-a-store, offering an interactive, luxury experience aimed to serve a customer it was unable to before. The Vauxhall location is the third Design Center that the Home Depot has opened, with other locations in San Diego, California, and Rockville, Maryland.
In this episode, sponsored by the Home Depot Design Center, Adam tells all about this extraordinary opportunity for designers and their clients. Featuring luxury brands appliances by Monogram, Thermador, Signature Kitchen Suite, and Dacor, the Home Depot Design Center features working vignettes, a team of experts, and end-to-end white glove service handled entirely in-house.
Pick It Apart
[1:50] Adam explains what the Home Depot Design Centers (HDDC) offer as a full experience center with built-in vignettes all in demo mode featuring.
[9:31] Adam and LuAnn discuss how designers can learn about the appliances from the team at the HDDC in order to educate their clients and also bring their clients in to experience the center themselves.
[16:28] LuAnn asks Adam to walk through the process of the experience from a designer’s standpoint.
[24:02] Adam talks about the white glove service at the HDDC, explaining all of the concierge services that accompany the experience and emphasizing that no part of the process or product is handled by a third party.
[32:42] Adam and LuAnn discuss client needs and wants and how the appliances at the HDDC can accommodate a range of budgets and desires.
[43:24] Adam encourages designers near the New Jersey location to use the HDDC as a shared workspace with their clients.
LuAnn Nigara and Adam Stevison’s Ah-Ha Moments
“Experience goes a long way.” – Adam Stevison
“We can teach a designer that’s designing as much as the consumer and the end user.” – Adam Stevison
“I know I can’t sell what I don’t know and I don’t understand… So I love that we have this ability to come and really absorb it and grasp it and get the reason for the price tag, what is the value that goes in.” – LuAnn Nigara
“Nothing gets handed over at Home Depot Design Center to anything third party at any stage of the game.” – Adam Stevison
“Ultimately, this is actually the role in the value of the designer—to be the person that’s doing the coordinating among everybody.” – LuAnn Nigara
More About Adam Stevison
Since starting with The Home Depot in 2001, Adam Stevison has worked in various roles both customer facing and regional support positions. Titles aside, he is an adept salesperson and operations manager, who now oversees the Home Depot Design Center in Vauxhall, NJ.
As a part of a new venture in an established company, that’s over 44 years old, his team in HDDC serve a customer that was unable to before.
Introducing the Home Depot Design Center
If the kitchen is the heart of the home, we look forward to being able to match the name recognition of The Home Depot with luxury branded appliances at the Home Depot Design Center to make the kitchen of our client’s dreams come true.
Customers benefit from interacting with the appliances in our luxury showroom to help them decide on products that fit their lifestyle. And through partnerships with designers and the trade, we extend a white glove delivery service, products that are high quality, highly sought after, and suited well for those looking for an elevated experience.
Open House at the Home Depot Design Center
The best way to learn about the latest features on kitchen appliances is to visit our showroom in Home Depot Design Center in Vauxhall, NJ.
Designers and trade professionals are welcome to our Open House on September 14, 2023. And meet the best-selling author and podcaster: LuAnn Nigara.
Visit the event page for details and RSVP to attend.
Connect with Adam Stevison
Contact Adam: ADAM_STEVISON@homedepot.com
A Big THANK YOU to Today’s Podcast Sponsor:
This episode is sponsored by the Home Depot Design Center.