Jessica Harling
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jessicaharlingParticipantHi Denise,
Great question! I love that you’re reviewing the material. There are a few things I mean by proceed with caution:
1. Don’t get so granular in the product review to start designing their product (like discussing what side the control is on or what type of control they want, or what fabric they want to choose for their furniture item.) This is still a big picture conversation. Talk product categories and services offered, like blinds, shades, shutters, drapery, furniture, accessories, rugs, lighting, etc. Services like complimentary design consultation, color consultation, renderings, repairs/service calls, etc.
2. Don’t get into a pricing conversation or quoting (which doesn’t happen until after the 7 steps) until you’ve narrowed down their preferences, eye ball estimating comes next after you’ve narrowed down the product category.
3. Your goal is to narrow it down to a maximum of 3 products/options before proceeding to next step.Once you’ve narrowed down the selection and you have a great understanding of the need (refer to the “why’s”) they are trying to solve then you are ready to start eyeball estimating their project.
Thank you,
Jessica HarlingjessicaharlingParticipantThose are two different stages. You present the 3 different packages in the Discovery Call – after you’ve ask if they have had a chance to shop around (1 of the 2 critical questions). Here’s how that would go if you were watching me do it:
Me: Have you had a chance to shop around and find pricing or products that you’ve loved?
Them: Ummm… yes/no/maybe
Me: That’s great! Would it be helpful to share what to expect from your options with us?
Them: Definitely, show me the money!
Me: We like to break it down into a “Silver” “Gold” “Platinum” scenario for you based on an average sized 3×5 window. Can you imagine a yardstick customer 3 feet wide?
Them: Sure
Me: Great! So if we just take that one window size about the width of a yard stick and 5′ high, our Silver package will provide you basic function which includes things like shades, blinds, and shutters. This ranges from $200-$800 depending on the type of product or features you get. With our Gold package, you get function plus a little bit of beauty. That would be something like a cute shade with a beautiful valance, or a blind with stationary side panels. That can range anywhere from $1,000-$2,000 as an average for that same 3×5 window. Then in our platinum option we have all of the bells and whistles with that 3×5 window with multiple layers like shades, drapery, and top treatments, or automated layered solutions. This ranges from $2,000-$3,000 and skies the limit with how creative we get!PAUSE
Me: Does any one of those options resonate for you?
Them: [Gives their opinion]
Me: Excellent, we can work with that and we’ll make it beautifully unique to you. And I’m curious, is there anyone else we want to take into consideration for this project?
(Then move on to Important Questions)
Two answer the second part of the question, when do you conduct the ballpark measure? That is in STEP 6, we will be covering how to do this in our next week’s session on 8/4.
jessicaharlingParticipantNo worries, the video will be live today to watch the end part of it.
All other tools have been uploaded for the rest of the sessions as well if you want to print in advance to follow along.jessicaharlingParticipantHi Denise, Sorry for the delay. We had technical difficulties in the loading, it is now available. See you this afternoon!
jessicaharlingParticipantSorry the delayed response. Session 2 is ready to download, session 3 starts today
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