Making selections with client

Tagged: clients, Selections

This topic has 1 reply, 2 voices, and was last updated 4 years ago by jennyslingerland.

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11-06-2021 at 9:01 am #22890

rebecca.driggs
Participant

Most of my clients want to go to each vendor with me during the selection process. To clarify, we go to the cabinetry supplier, tile shop, lighting showroom, plumbing showroom, and countertop showroom together. You mentioned that you take your client to the countertop supplier, do you allow they to go to the other vendors?

11-10-2021 at 8:38 am #23007

jennyslingerland
Participant

Hi Rebecca! In all honesty I try really hard not to take on clients that want to be really hands on throughout the whole process. It’s time consuming and it’s like taking a kid in a candy shop at every showroom. If you have clients who want to be that hands on I would charge hourly, if you don’t, you’ll lose money. I say in my discovery calls, “In my experience, it’s best if we make selections and present them to you…” I have borrowed plumbing fixtures for a presentation. Often times seeing the image and having my finish sample is enough for them to approve it.
I take clients to pick slabs, if they want to be there. Hope that helps!
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