- For Interior Designers
- For Window Treatment Pros
Document Your Processes and Free Up Your Headspace
OPS-252: Writing Standard Operating Procedures
Most processes live in your head, and that makes delegation exhausting. This hands-on intensive teaches you how to write SOPs your team can follow independently. Learn how to structure steps, create clarity, and include context so work gets done consistently.
3-Hour Intensive
Imagine This…
By the end of this intensive, you will:
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Turn Your Knowledge Into Usable Instructions
Learn how to take what’s in your head and translate it into SOPs your team can follow without needing you to step in. -
Reduce Mistakes
Build SOPs that include context, sequencing, and troubleshooting so steps don’t get skipped and errors don’t repeat. -
Save Time
Stop re-explaining tasks and retracing your steps. Write it once and let the SOP do the work for you. -
Make Delegation Easier
Create documentation that supports your team, reduces interruptions, and lightens your mental load day after day.
For interior designers who want clearer systems and fewer “how do I….?” questions.
Running everything from memory is exhausting. This intensive helps you move critical processes out of your head and into clear, usable documentation your team can rely on. You’ll practice refining a real SOP, learn how to spot missing steps, and leave with templates and checklists you can use right away. The result is fewer interruptions, more consistent work, and more mental space to focus on what actually matters in your business.
from 11:00am EST - 2:00pm EST
Dixie is the person you want when things go sideways.”
Dixie brings structure and grounded expertise to the table.”
Meet Dixie Willard
Dixie Willard is the founder of Poised & Plumb, where she helps interior designers and creative entrepreneurs strengthen their businesses through clear systems, communication, and training. She specializes in making processes practical, usable, and easy to implement so teams actually follow them.
20+
Years in the
Design Industry
125+
Presentations
Given
4+
Years as a
Mydoma
Expert
Dixie's Superpowers
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Helped Over 900 Designers Streamline Their Systems at Mydoma Studio
Dixie has worked behind the scenes with hundreds of firms to fine-tune their operations, identify red flags, and prepare for growth. -
Known for Turning Chaos Into Clarity—With Systems That Actually Work
Whether through strategy calls, podcasts, or 125+ webinars, Dixie helps designers replace overwhelm with actionable steps. -
Specialist in Decision-Making Tools That Protect Time and Profit
She teaches designers how to confidently qualify leads, set expectations, and say no to the wrong projects—before they drain your resources. -
20+ Years as a Designer and Systems Strategist
Dixie’s approach is grounded in real-world experience, combining creative intuition with business acumen. -
Recognized Thought Leader and Industry Educator
From High Point to 19-Hours to LuAnn’s podcast, Dixie is a trusted voice in helping designers build businesses that are poised, protected, and profitable.
Is this course for you?
We’re a great fit if…
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You’re tired of keeping processes in your head
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You want consistency and fewer mistakes in daily work
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You want your team to move forward without waiting on you
We’re not a fit if…
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You already have a complete SOP library your team uses daily
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Your team rarely needs clarification or follow-up
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You don’t experience repeated questions or skipped steps
Clear processes create organized, scalable businesses.
When your processes are documented clearly, your team works more independently and mistakes drop. Learn how to write SOPs that support your business now and continue to pay you back as you grow.
The Magic is in the Actions You Take AFTER the Intensive
Within one day. Within one week. Within one month.
And Dixie is going to break it down into doable, precise elements. You’ll leave with…
3 Actions for
The First Day
Quick wins. Essential steps. Some low-hanging fruit. The ‘do this now’ advice from a designer with a wildly successful business model.
3 Actions for
The First Week
What’s next to move the needle? What are the most strategic, efficient actions within one week of the intensive?
3 Actions for
The First Month
The big ones. These are the actions—big and small—that will make you look back on this intensive as a turning point.
What’s Included?
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FREE RECORDED CLASSES FOR 90 DAYS: Can’t make one of the classes? No problem! Recordings will be available the next day—just log in to your account to access them. If you’d like unlimited access, you can purchase Lifetime Recording Access for $95 when you register—or at any time during your 90-day window.
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THREE HOUR INTENSIVE WORKSHOP: Expert instruction in a no-fluff, highly-structured format. Specific actions—for your first day, week, and month—because the magic is in the implementation.
3-Hour Intensive
Interested? Sign up for LuAnn’s updates and early bird pricing!
FAQs
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We meet on Wednesday, April 15th, 2026 at 11:00am ET.No problem! A recording of the intensive will be available the next day. When you purchase Lifetime Recording Access (available during registration), your recordings never expire. Otherwise, recordings are available free for 90 days after the intensive.Recordings are available for 90 days after your last class. After that, your access will expire unless you’ve purchased Lifetime Recording Access, which can be added to your cart during registration. With Lifetime Recording Access, your recordings never expire. Don’t worry—when your 90-day period is nearing its end, we’ll remind you and give you another opportunity to purchase Lifetime Access.
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We want you to feel confident when you enroll in a LuAnn University course. Our policy is designed to be fair to both students and instructors:
If you cancel before the date of the intensive: You’ll receive a refund of your tuition, minus transaction fees.
Because these are live, single-day events, we’re not able to offer refunds after the intensive has been held. If you attend and feel the experience didn’t meet the learning outcomes as described, we want to hear from you. Please reach out within 48 hours of the session—we’re committed to addressing concerns with fairness and care.We meet via livestream. Expect an email with instructions a few days before the intensive.
The meeting is three hours of live coaching with a 15-minute break and a combination of dynamic teaching (expect tons of real-world examples!) and live Q&A.No! We’ve created a full business education with multiple tracks—but you get to decide where to start. Register for any course or intensive in any track.
“If you haven’t had the privilege of working with Dixie, she’s THE most logical and patient teacher on the planet. She knows how to translate big ideas into well-structured plans that actually work in the real world.”
“Dixie is incredibly gifted and genuinely cares about helping others succeed. She makes big, overwhelming topics feel totally doable and always gets you thinking ahead with clarity and purpose.”