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What Would Lu Do: My Client Ghosted Me, Again!

Episode 576 of A Well-Designed Business®

Welcome to A Well-Designed Business, it’s time for another episode of “What Would Lu Do?”, where you ask the questions and LuAnn helps out with the answers.

Today’s question comes from Carol Ann Hirvat. Carol worked with a client a few years ago on a $45,000 job that ultimately never went anywhere. Then out of the blue, the client reaches out with an apology and requested for a second chance. Guess what happens after Carol invests another 15 hours into the deal? Yep! So Carol would like to know her next best steps.

Listen in as LuAnn digs into the details, susses out the situation, and lays out her reasoning on the resolutions.

If you are not working with a coach or perhaps you don’t have a business mentor or business bestie to provide guidance, this is the perfect opportunity to email LuAnn the burning issues that you need insight on and she’ll answer them on air. Please send your questions to LuAnn Nigara WWLD!

Show Highlights:

  • LuAnn provides the details around Carol’s situation.
  • Giving the benefit of the doubt to the client, consider that there might be other possible reasons for the client’s action other than an ulterior motive.
  • Just because Carol gives the client the benefit of the doubt does not mean that the client is off the hook.
  • The client owes an explanation, so LuAnn advises Carol to unapologetically check in with the client on a weekly, bi weekly, monthly, and quarterly basis until she gets some answers. 
  • Carol can still be super kind and respectful while pursuing her answer.
  • LuAnn offers some thoughtful strategies regarding reaching out and following up.
  • Carol should keep in mind that she can’t force a communication.
  • Focus on the positive things about the client and the relationship.
  • Remember: Gentle persistence!

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What Level is Your Design Business?